1. Return & Exchange Eligibility

We want you to be happy with your purchase. If you're not fully satisfied, you can request a return or exchange within 7 days of delivery.

To be eligible, the item must be unused, unworn, unwashed, and returned in its original condition with all tags and original packaging intact.

2. Non-Returnable Items

Certain products are marked as non-returnable(like Charms) at the time of purchase. These selected items will be clearly indicated on the product page and in your order summary before you complete checkout, so you know upfront which items are eligible for return.

3. How to Initiate a Return

You can raise a return or exchange request in any of the following ways — whichever is most convenient for you:

• Through the "My Account" section on our website.
• By messaging us on WhatsApp at 094079 45324.
• By emailing us at amirafatima4254@gmail.com.
• By calling us directly at 094079 45324.

Please share your order number and the reason for return/exchange so we can process your request quickly.

4. Inspection Process

Once your returned item reaches us, our team will inspect it to confirm it meets the return conditions mentioned above. We will notify you once the inspection is complete, along with the outcome (approved or not eligible).

5. Refund Method & Timeline

Once your return is approved, the refund will be processed to your bank account or as a cash refund — whichever mode is applicable — within 7 days of us receiving and inspecting the item.

Shipping charges (if any were paid) are non-refundable unless the return is due to our error, a damaged item, or an incorrect item being sent.

6. Exchanges

If you'd like a different size or style, let us know when you raise your request. Exchanges are subject to stock availability at the time your returned item is received and inspected. If the desired replacement is unavailable, we will offer a refund instead.

7. Damaged, Defective or Wrong Item

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will prioritize resolving these cases with a replacement or refund.

8. Contact Us

For any questions about returns, exchanges, or refunds, reach out to us through any of these channels: